Assisting clients over the phone who have called in to access the Support Line
directing them to the most appropriate service. Setting up client records
managing the inbound calls to the counselling line as well as arranging callbacks for clients. Dealing with client
customer and Affiliate queries. Prioritizing risk calls and directing them to the most appropriate support within the team. Administrative tasks
including referring clients to structured counselling. Managing multiple email inboxes linked to different administrative tasks. Coordinating with the Team to ensure the tasks are completed and SLAs are met.